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A better future for
people, places and planet

At ISS, we’re committed to creating meaningful social value for our people, customers and the communities we operate in. Together, we can help to build a more inclusive and sustainable world.

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SOCIAL VALUE OBJECTIVES

ISS UK & Ireland accelerates sustainable social change through our social value objectives – the actions we take to improve equality of opportunity, strengthen communities, and champion sustainable workplaces.

Improving equality of opportunity

Inclusive recruitment

Build proactive partnerships to create more employment opportunities for people who face barriers to employment.

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Skills and training

Deliver meaningful career development, targeting 5% of our eligible workforce undertaking apprenticeships.​

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Real Living Wage

Continue to engage our customers in extending the Real Living Wage to all employees.

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Modern Slavery

Maintain a zero-tolerance approach to modern slavery.

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Diversity, Inclusion & Belonging

Improve gender and ethnicity balance across our workforce, targeting 40% women in leadership roles by 2025.

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Wellbeing

Provide all employees with comprehensive health and wellbeing support.

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As a global business and employer, we play a huge role in improving the lives of our people, our clients, and in helping to solve some of the world’s most pressing social and environmental issues.

Scott Davies

CEO, ISS UK & Ireland

DELIVERING SOCIAL VALUE

ISS has recently published its 2023 Social Value Report, highlighting achievements made throughout the year and providing a quantified baseline calculation of the social value we have created for people, places and planet. Read our report to learn more about how ISS is delivering social value.

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Our inclusive recruitment approach — in action

ISS believes a diverse and inclusive workforce benefits everyone, and that’s why a core objective of our Social Value Purpose is to create more opportunities for people who are under-represented in the workforce to build meaningful careers.

See our approach in action, in partnership with Lewisham and Southwark College.
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APPRENTICESHIP LEVY

In 2023, ISS gifted £390,734 of our apprenticeship levy to support 18 SMEs to upskill 67 apprentices. These SMEs primarily operated across the education and care sectors, and through access to funding have taken on new members of staff and upskilled existing employees.

​OUR PEOPLE COMMITMENTS
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Real living wage

ISS is a proud founding Real Living Wage Foundation Recognised Service Provider, committed to paying all directly employed members of staff, not tied to client contracts, the real Living Wage and working with our customers to increase the overall number of employees being paid the real Living Wage.

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Mental health

We are dedicated to fostering a supportive working environment that prioritises health and happiness. The Mental Health at Work Commitment helps guide our approach to proactively supporting employee mental health and wellbeing.

Armed Forces Covenant

ISS is signatory to the Armed Forces Covenant and a Gold Award holder of the Defence Employer Recognition Scheme, signifying our commitment to support veterans and their families transition to civilian life.

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Social mobility

ISS has signed the new Social Mobility Covenant, reinforcing our dedication to promoting inclusive recruitment and breaking down employment barriers for individuals facing societal disadvantages.

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Disability Confident Committed

The Disability Confident movement guides our approach to recruiting, retaining, and developing disabled people. ISS is actively working towards moving from ‘Committed’ to ‘Employer’ status.

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Age-friendly pledge

ISS has signed the Age-friendly employer pledge, committing to maintaining age-positive recruitment, flexible working and embracing multigenerational diversity in our workforce.

OUR VALUE CHAIN

Working with more SMEs and VCSEs to strengthen communities

Diversifying our supply chain builds closer connections to the local economies we work in, and supports small and purpose-driven businesses to innovate, grow, and create new jobs.

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Through collaboration with our customers and our sustainable procurement approach, ISS is increasing the proportion of SMEs, VCSEs and minority-owned business in our supply chain.

£248.8m

Spent with small to medium enterprises (SMEs) 

£2.6m

Spent with voluntary, community and social enterprises (VCSEs)

£14.8m

Spent with businesses that are minority-owned

ISS is proud to be a longstanding supporter of Social Enterprise UK (SEUK) and works closely with the organisation to help diversify our supply chain and work with more purpose-driven social enterprises. 

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We’re playing our part in supporting SMEs, VCSEs and minority owned businesses to improve social and environmental wellbeing.

ISS support Minority Supplier Development UK (MSDUK) and Heart of the City's supplier development programmes through skilled volunteering.

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SUPPORTING LOCAL COMMUNITIES

We’re creating opportunities for our people to be part of something bigger by supporting the communities they work in.

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Providing volunteering opportunities

Reducing food waste and supporting communities

Embracing re-use to support non-profits

We encourage our people to give back to the communities they work in by offering up to one day of volunteering leave per year to use their skills to support local charities, schools, and small businesses. 

Globally, ISS delivers over 1 million meals daily. To drive sustainable change in the UK catering sector, we work with Olio to help ensure that food left unsold or unserved makes its way onto tables. Through Olio, ISS donated 1,205kg of food in 2023.

In 2023, we diverted 8.8 tonnes of items for re-use through the Globechain platform, which provides a waste solution that embraces reuse, creates social value, and reduces carbon. Globechain estimated that items donated from across ISS sites saved non-profit organisations over £54k in 2023.

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HOW CAN WE HELP?

Ready to learn more? Complete the form below and we'll connect you with one of our specialists who can discuss the potential of a sustainable workplace for your organisation.

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ISS, a global leader in workplace experience and facilities management, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

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© 2023

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